2016年最新酒店英语900句

2016年最新酒店英语900句

酒店英语快捷导航

1.前厅部分?Front office

2.Room Reservation 客房预订?

3.Registration 入住登记

4.Room Change or Extension 换房或续住

5.Information 问询服务

6.Bell Service 行李服务

7.Switchboard Operator 电话总机服务

8. ?Cheek-out and Money Exchange结帐与兑换服务

9. ? Booking Tickets 订票服务

10. 餐饮服务部分?Food and Beverage Service

11.Receiving a Guest in Restaurant 餐厅款客服务

12.Taking Orders 点菜服务

13. Serving the Food 餐厅值台服务

14.Settling the Bills 结帐服务
15.Handling Complaints 处理投诉

16.Bar Service 酒吧服务

客房服务部分?Housekeeping Service

17.Floor service 楼层值台服务

18. Room Cleaning 清扫客房
19.Room Service 客房送餐服务
20. Compensation and Change 赔偿与更换
21. Lost and Found 失物招领

22. Maintenance 客房维修

23.Laundry Service 洗衣服务

24.其他服务部分 Auxiliary Service

1.前厅部分?Front office

u=34098452,2778512962&fm=21&gp=0_副本

  • Greeting Guests 问候客人
    • Good morning, 早上好,先生。
    • Good afternoon, 中午好,太太。
    • Good evening, 晚上好,先生。
    • Good night, 晚安,夫人。
    • How are you? 你好吗?

Fine,thank you,and you? 很好,谢谢,您呢?

Fine,thanks. 很好,谢谢。

  • How do you do? 您好?

How do you do! 您好!

  • Welcome to our hotel. 欢迎光临我们饭店。
  • May you enjoy your stay in our hotel. 祝您住店期间愉快。
  • Hope you had a good trip. 希望您旅途愉快。
  • Hope you have a good journey. 祝您旅途愉快。
  • It’s nice to meet you, 见到您很高兴,先生。
  • Pleasant to meet you, My name is……见到您很高兴,先生。我叫×××
  • Welcome you back, 欢迎您回来,先生。
  • Nice to see you again, 很高兴又见到您,夫人。
  • Goodbye,thank you for coming. ?Please come again. 再见,感谢您光临,希望您再次光临。
  • Have a nice day. 祝您今天愉快。
  • Have a good evening. 祝您度过一个愉快的夜晚。
  • Have a good weekend. 祝您周末愉快。
  • Good night and have a good rest. 晚安,祝您休息好。
  • Good night and pleasant dreams. 晚安,祝您做个好梦。
  • Good night and rest well. Hope you will come back tomorrow. 晚安,祝您休息好,明天再来。
  • Hope you a pleasant journey home. 祝您回程愉快。
  • Happy landing. 一路顺风。
  • What can Ido for you,sir?先生,请问我可以帮您吗?
  • May Ihelp you?我可以帮您忙吗?
  • May Ibe of any assistance?我可以为您做些什么?
  • Is there anything Ican do for you?我能为您做点什么?
  • Here you are, 先生,给您。
  • Sorry to have kept you waiting so long, 对不起,先生,让您久等了。
  • Thank you for waiting, 谢谢您的等候,先生。
  • Thank you. 谢谢。

It’s my pleasure. 不用谢,很乐意为您效劳。

  • It’s my duty. 这是我应该做的。
  • That’s all right. 不用谢。
  • Not at all. 不用谢。
  • Don’t mention it. 不必介意。
  • I’m afraid not. 恐怕不行。
  • It’s not possible. 这不可能。
  • I’m really sorry,but you see my difficulties. 真对不起,但希望您能体谅我的难处。
  • I’m really sorry to hear that. 真抱歉听您这样说。
  • Ibeg your pardon. 对不起,请您再说一遍好吗?
  • Pardon me,sir?先生,对不起,请您重复一遍,好吗?
  • I’ll look into it. 我将会调查此事。
  • How are you?I’m glad to meet you here. 您好!在这里见到您真高兴。
  • We haven’t seen you for a long time. How are you getting along? 我们好久没见面了,您好吗?
  • Wish you a successful visit. 祝您访问成功。
  • Merry Christmas!圣诞快乐!
  • Happy new year!新年快乐!
  • Wish you good luck!祝您好运!
  • Wish you a happy festival! 祝您节日愉快!
  • After you,please, 先生,您先请。
  • Thank you for your compliment. 谢谢您的赞扬。
  • Thank you for your kind understanding. 谢谢您的谅解。
  • What’s the matter?May Ihelp you? ?怎么了?我可以帮你吗?
  • Ihave come to say good- 我是来告别的。
  • I’d like to say good-bye to you all. 我要向你们大家告别了。
  • Good-bye then,and don’t forget to keep in touch. 那么再见,别忘记了保持联系。
  • Good-bye then,and remember me to your parents. 那么再见,代我向您父母问好。
  • How long will you stay here?您在这里住多久?
  • May Ishow you to your room,sir?Hope you’ll enjoy your stay in our hotel. 先生,我带您到房间去,好吗?祝您在我们饭店居住愉快。
  • Wendy,I’d like you to meet my friend, 温迪,我给你介绍一下我的朋友,山姆。
  • How do you like Beijing?您觉得北京怎么样?
  • What’s your first impression of China?您对中国的初步印象如何?
  • How do you like our hotel? 您觉得我们饭店怎么样?
  • Help yourself to dinner, 请用餐。
  • We hope you will come and stay with us again. 希望您再次光临我们饭店。
  • We hope you had an enjoyable stay, 先生,希望您在这里住的愉快。
  • Have a pleasantjourney home. 祝您旅途愉快。
  • Thank you for choosing our hotel,I hope you enjoy your stay. 谢谢您光临我们饭店,希望您在这里住的愉快。
  • Thank you very much, Goodbye,hope you have a good flight. 先生,非常感谢您。再见,希望您航程愉快。
  • We are very happy to have you here. M brown. Ido hope you are enjoying your stay with us. 布朗先生,我们非常高兴您住在我们饭店,我真心希望您在这里住的愉快。
  • See you tomorrow, 先生,明天见。
  • Pleasantjourney home. 祝您归途愉快。
  • Is there anything else that Ican do for you?您还有别的事情要我帮忙吗?
  • Will it trouble you?这会打扰您吗?
  • Would you mind if I……?如果您不介意,我可以……吗?
  • If we have any shortcoming,please point it out. 照顾不周,请多指正。
  • I’m sorry to disturb you. 对不起,打扰了。
  • I’m sorry,It’s our fault. 对不起,这是我们的错。
  • Thanks for your reminding. 谢谢您的提醒。
  • We’ll try our best to take some measures so that you can be satisfied. 我们将立即采取措施,使您满意。1

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